Do you have a question about your order? Then please read our FAQ below, which contains the most frequently asked questions. You'll likely find an answer there! Don't want to do that? Then you can always contact us.
Where is my package?
Processing time:
Orders placed before 5:00 PM are processed and prepared for shipment within 1-5 business days, Monday to Saturday.
Delivery time:
Our delivery time is 1-5 business days, Monday to Saturday. Please note that this is an estimate and may vary depending on location and customs delays.
It's been 10 business days and I haven't received my package yet?
We are sorry this has happened... Have you checked the track & trace code? It can happen that there is a delay in delivering your order. Please wait another 3 days. We apologize for the inconvenience, but in 99% of cases, the package will still be delivered. Have you waited an additional 3 days? Please contact us and we will find a solution together.
Where can I find my tracking code?
Once an order has been shipped, you will receive an email with a link to the track and trace information of your order. This allows you to easily track your order and see when you can expect it.
I want to return my package.
Please contact us with and we will help you as soon as possible. You have the right to return your order within 30 days of receipt.
How long does it take to get my refund?
After receiving the returned products, we aim to process the refund within 5 working days.
What are the return conditions?
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Returns must be in the original packaging with all accessories.
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The product must not have been used and must be returned in the condition it was received.
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Please ensure that the return is properly packaged to prevent damage during transport.
Most questions have already been answered here, so it is not necessary to contact us! Of course, you can always contact us if you do not find an answer to your question.
Reach out to our customer support team.
Working hours:
Mo-Sa: 08:00 am to 5:00 pm (PST)
Sunday: 08:00 am to 2:00 pm (PST)
Company name: MX GLOBAL LTD
Company number: 15190697
Address: 124-128 City Road, London, England, EC1V 2NX, United Kingdom
Email: contact@avencea.com
Phone number: +44 753 2761 076
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